Unified Inbox for Business Communication
Reply to SMS, WhatsApp, email, Facebook, Instagram, Google, and website chat from one inbox — fully connected to your CRM. Managing conversations across multiple platforms leads to missed enquiries,slow responses, and lost revenue.
Lead Connector CRM brings all customer messages into one unified inbox,
so your team can respond faster, stay organised, and never lose context.
Website Chat Connected to Your CRM
Add live chat to your website and capture enquiries instantly.
Every chat is automatically saved to the customer record, linked to
conversations, deals, bookings, and follow-ups — not lost in a separate tool.
One Inbox, Every Channel
SMS, WhatsApp, email, Facebook, Instagram, Google,
and website chat — all in one place.
Full Customer Context
See contact details, past messages, notes, bookings,
and deals while replying — no guessing.
Faster Response Times
Reply instantly, assign conversations, and use templates
to respond professionally every time.
Unified Inbox Works Seamlessly With Other CRM Features
The unified inbox doesn’t work in isolation.
It’s fully connected to the rest of Lead Connector CRM.
CRM & Contacts
All conversations are linked to complete customer profiles.
Sales Pipelines
Track enquiries and deals alongside every conversation.
Appointment Scheduling
Messages connect directly to bookings and calendars.
Automation & Workflows
Trigger follow-ups and actions from conversations automatically.
Forms & Lead Capture
Chats turn into captured leads and customer records.
Documents & Contracts
Send documents and contracts directly from conversations.
Invoicing & Payments
Share invoices and payment links inside chat threads.
Mobile App Access
Manage conversations and CRM data from anywhere.
Frequently Asked Questions About the Unified Inbox
Here are some common questions about the Unified Inbox in Lead Connector CRM, including how it works, supported channels, and how it connects with the rest of your CRM.
What is the Unified Inbox in Lead Connector CRM?
The Unified Inbox brings all customer conversations into one place, including SMS, WhatsApp, email, Facebook, Instagram, Google Business Messages, and website chat — fully connected to your CRM.
Is the unified inbox just a messaging tool?
No. Unlike basic messaging platforms, every conversation in the unified inbox is linked to customer records, pipelines, bookings, documents, payments, and automation.
Which messaging channels are supported?
The unified inbox supports SMS, WhatsApp, email, Facebook Messenger, Instagram DMs, Google Business Messages, and website live chat.
Can multiple team members use the unified inbox?
Yes. Conversations can be assigned to team members, internal notes can be added, and permissions can be managed to keep communication organised.
Can I reply from mobile as well as desktop?
Yes. The unified inbox works seamlessly on both desktop and mobile, so you can manage conversations wherever you are.
Are conversations saved automatically?
Yes. Every message is automatically saved to the customer record, including conversation history and related actions — nothing is lost.
Can I trigger automations from conversations?
Yes. Messages can trigger workflows such as follow-ups, reminders, task assignments, and notifications.
Lead Connector CRM is an all-in-one platform for messaging, automation, payments, and customer management — built to help businesses capture leads, convert faster, and grow smarter.