Website Chat Connected to Your CRM
Turn website visitors into conversations instantly — and keep every chat saved to the customer record.
Multiple inboxes slow teams down and cost leads.
Website Chat captures enquiries instantly and routes them to the right team member. Every chat is automatically saved inside the CRM — linked to the contact, conversation history, bookings, and follow-ups.
Instant Enquiry Capture
Website visitors can message you in real time — no waiting, no back-and-forth emails.
Saved to Customer Record
Every message is stored in the CRM with contact details, notes, history, and activity.
Faster Replies & Assignment
Reply instantly, assign chats to staff, and use templates for consistent responses.
Mobile Reply Anywhere
Reply to website chats from the mobile app — perfect for on-site businesses.
Website chat also connects seamlessly with your Unified Inbox, so your team can manage website messages alongside SMS and social messages (depending on your plan).
Website Chat Works Seamlessly With Other CRM Features
Website chat doesn’t work in isolation. It’s fully connected to the rest of Lead Connector CRM, so conversations can trigger actions, bookings, and follow-ups automatically.
CRM & Contacts
Every chat creates or updates a customer profile automatically.
Sales Pipelines
Turn chats into tracked deals and move stages as they progress.
Appointment Scheduling
Share a booking link inside chat and confirm instantly.
Automation & Workflows
Trigger instant replies, reminders, and tasks after chats.
Forms & Lead Capture
Trigger instant replies, reminders, and tasks after chats.
Documents & Contracts
Send documents and contracts directly from conversations.
Invoicing & Payments
Send payment links directly inside the conversation.
Mobile App Access
Reply and manage chats from anywhere.
Frequently Asked Questions About Website Chat
Here are common questions about website chat, replies, and how messages sync into Lead Connector CRM.
Does website chat save messages inside the CRM?
Yes. Every conversation is automatically saved to the customer record, including chat history and contact details.
Will website chat create a new contact automatically?
Yes. If someone is new, Lead Connector CRM will create a contact and attach the chat to their profile.
Can multiple staff reply to website chats?
Yes. You can assign conversations to team members so enquiries go to the right person.
Can I reply from my mobile phone?
Yes. Website chat conversations appear inside the mobile app so you can respond while on the go.
Can website chat trigger automations?
Yes. You can trigger workflows like instant replies, follow-ups, tasks, or appointment prompts based on chat activity (plan dependent).
Can I send booking links or payment links inside chat?
Yes. You can share booking links, invoices, and secure payment links directly inside the conversation.
Lead Connector CRM is an all-in-one platform for messaging, automation, payments, and customer management — built to help businesses capture leads, convert faster, and grow smarter.